Our current processing time to dispatch an order from our warehouse is 1-2 working days (Monday-Friday), not including the day the order was received.

I haven’t received a confirmation email and I placed my order over 24 hours ago, what shall I do?

These sometimes go into the spam/junk folders so please check this first and if you still do not have it, do email customer service at info@49winters.com with your details and we will be able to help locate your order details.

For all other queries please contact us using this email - info@49winters.com, please include your order number too and we will get back to you within 48 hours. Thank you!